Customer Help
Our happiness team is always here to assist.
Question related My Account
About My Account
Customers can create an account during checkout process or create an account on the My account page . Once the registration is completed, you will receive an confirmation email, if not, please re-check in your “spam folder”.
You can purchase on our website as a guest. However, it’s always advisable to have an account for your shopping.
It allows you to:
- Check the status of your current order and the order history;
- Contact Customer Support for general assistance;
- Check your shipping and payment information;
- Add an item to “My cart” so that you can purchase it in the future.
It is convenient for a registered member to make orders and access some features of the Website. Please register with updated personal information including your name, address, and a valid email address, and please ensure the information provided is accurate and up to date
In case if you have forgotten your password, simply click on “Forgot my password”, and enter your email account. The automated system will send you an email immediately. Follow the instruction and you could reset your password.
At Glomart, we accept several payment methods. You can complete your purchase with PayPal or any major Credit or Debit Card provider.
All payments must be received in full prior to dispatch of goods or issuance of a coupon. In case if your payment is declined by your bank, credit card issuer, or our website, Glomart will not fulfill your order.
All transactions are in US Dollars. PayPal or any major Credit or Debit Card provider will automatically convert your payment to your local currency.
No we don’t keep any credit card details with us. We use highly secured PayPal merchant account to charge due amounts. It is not necessary for you to have PayPal account to pay us via PayPal , You can use your master /Visa and all other well-known credit cards with PayPal to complete the payment
Common purchase queries answered
Orders and Shipping
Once the payment completed, you will receive an order confirmation email, if not, please re-check in your “spam folder” or “my orders”.
Note: If you receive an email for your payment confirmation, do not panic. As your order is marked high risk due to a potential unauthorized payment, all we need is a confirmation email regarding your payment.
Please kindly log in to your account, and click: ‘my orders’.
In ‘my orders’, you can check your order history (order number, total amount), order details (shipping address, size, color, quantity etc.) and order status. (Confirmed, processing, shipped)
The dispatch (or handling) time is the number of business days taken by Glomart to fulfill the order after receipt of your cleared payment. Glomart’s estimated dispatch time is 3-5 business days. Once the goods are shipped, you will receive an email including details regarding shipping confirmation, tracking number(s) and delivery time. You can also check the status in My Orders’ or simply by going to here.
Standard International Shipping: Your order will be shipped to your doorstep in approx. 14-40 Days. There are no hidden charges.
We are currently working on an express option.
Order processing times between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours. Delivery times vary between 14 to 40 days and may be extended in remote areas.
Once your order is shipped you will receive a Tracking Order Number
Once your order shipped out, we will send you a shipping confirmation email that includes your tracking number and tracking link which help you track your package. Alternatively you also can find the tracking number and tracking link under ‘My Orders’ section. Or simply track your order here.
Once the shipping company provides the tracking number, we will send it to you as soon as possible.
Products shipped from overseas. In some cases, shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient.
Unfortunately Glomart has no control over these charges, nor can 2021Store estimate what the additional charges may be as customs policies vary widely from country to country. For more information Please contact your local customs office. When customs clearance procedures are required, it may cause delays beyond our scheduled delivery period. Due to customs regulatory policies, we never list purchased items as a gift or undervalue the product price.
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If you need to swap an item
Returns and Exchanges
If you have received an item that you did not order or somebody else’s order entirely, please contact us as soon as possible.
To help our Customer Support Team to know what problem you have, please kindly attach some clear photos of the incorrect order or items you have received.
Perceived color differences due to the display settings of your computer monitor are not grounds for an exchange or refund.
If the item you received is damaged or defective during shipping, you are eligible for a replacement.
Please contact Customer Service Team and be ready to provide photos or operating videos clearly showing the problem with the item.
Alternatively, you can open the item in front of the delivery person and if you find that it is damaged during shipping, you can reject it. Then you need to contact the Customer Service Team as soon as possible.
For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way!
If you are certain that an item is missing from your order, please contact our Customer Support as soon as possible. We will be happy to track it for you. Once we are confirmed that an item was missing, either we will refund you the item cost or send you a replacement free of charge.
Online Form: Click the ‘Contact Us’ at the bottom of any page and follow the instructions. Our customer support team works around the clock to respond to any question you may have!
Email us on: info@glomart.us (Please note that our response time may be up to 3 business days)
We appreciate your patience while we revert back to your enquiry and will do everything we can to assist you as fast as possible.
In most cases, we will refund your money within 5 business days after your refund has been processed. The refund will be credited to your account that you used to pay the order. PayPal refunds are instant but refunds to your credit/debit card can take up to 6 business days.
Our store hopes you will be satisfied with every purchase you make. But if you want to return an item, returns must be prearranged and authorized by a Customer Support member.
Item must be returned unused in its original condition with order confirmation email. The packaging must not be broken wherever applicable. We cannot accept returns under these cirucmstances.
It is beyond the 30-Day Money back Guarantee Period.
The order was placed by mistake but wasn’t canceled within 12 hours.
Seasonal items (e.g. Easter, Halloween, Christmas, etc.) after the event date are included in the order.
The detailed size chart is included in the description. The size you choose does not fit you well.
Customer has changed their mind.